Field Representative II

AppleOne Employment Services; Buffalo (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

AppleOne Employment Services in Buffalo, NY is seeking a Field Representative II to support an onsite print and office equipment environment within a healthcare setting. The role involves troubleshooting, coordinating installations, supporting end users, and working independently while staying connected with technicians and customer teams.

The schedule is 7:30 AM to 4:00 PM, Monday through Friday, with duties including break/fix work, toner management, and ensuring reliable equipment services.

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of related experience required.
• Experience with office equipment or complex technical equipment preferred.

Responsibilities

• Perform break/fix support, troubleshooting, basic repairs, installations, removals, and equipment retrofits for office and print equipment.
• Coordinate with technicians, end users, and customer teams to schedule equipment installations, removals, and service activity.
• Place service calls, order and deliver toner, maintain supplies, and support equipment parts inventory processes.
• Monitor copier and print fleet performance, clear jams, replace toner, address simple machine issues, and elevate equipment failures as needed.
• Maintain accurate reporting tools, organized work areas, service documentation, and professional communication with customers.
• Support related site services as needed, including copy center, mailroom, fulfillment, quality control, pickup/delivery, and facility support tasks.

Skills

Customer service

Troubleshooting

Time management

Independent worker

Education

High school diploma or equivalent

Tools

Office equipment

Copier/Printer hardware

Basic hand tools

Job description

Job Summary

We are seeking a Field Representative II in Buffalo, NY. This role supports an onsite print and office equipment environment within a professional healthcare customer setting, helping keep critical document, copier, and equipment services running smoothly.

This is a strong opportunity for troubleshooting equipment, coordinating installations, supporting end users, and working independently while staying connected with technicians and customer teams.

This role is scheduled 7:30 AM - 4:00 PM, Monday-Friday.

Responsibilities

• Perform break/fix support, troubleshooting, basic repairs, installations, removals, and equipment retrofits for office and print equipment.
• Coordinate with technicians, end users, and customer teams to schedule equipment installations, removals, and service activity.
• Place service calls, order and deliver toner, maintain supplies, and support equipment parts inventory processes.
• Monitor copier and print fleet performance, clear jams, replace toner, address simple machine issues, and elevate equipment failures as needed.
• Maintain accurate reporting tools, organized work areas, service documentation, and professional communication with customers.
• Support related site services as needed, including copy center, mailroom, fulfillment, quality control, pickup/delivery, and facility support tasks.

Required Qualifications and Skills

• Support installation, removal, troubleshooting, and maintenance of office equipment and print devices.
• Coordinate schedules with technicians, end users, and customer teams across an active customer site.
• Manage toner orders, service calls, fleet support tasks, and equipment performance needs.
• Maintain organized reporting, inventory, and service documentation.
• High school diploma or equivalent required.
• Minimum of 3 years of related experience required.
• Experience using, calibrating, troubleshooting, and supporting office equipment or complex technical equipment.
• Ability to perform basic hardware and software troubleshooting on copier, print, or office technology equipment.
• Strong customer service skills with a professional appearance, positive attitude, and service-first approach.
• Good organizational skills with the ability to prioritize work, manage schedules, and meet deadlines.
• Ability to work independently while knowing when to communicate, elevate, or ask for support.
• Ability to walk throughout the day, stand, bend, reach, push and pull equipment, and lift up to 40 lbs. independently as needed.
• Ability to use basic tools and technology, including keyboard, calculator, hand tools, and equipment controls.
• Moderate dexterity and strong eye/hand coordination required.

Preferred Qualifications

• 5 years of related field service, equipment support, print operations, or office technology experience.
• Experience with copier fleet management or convenience copier fleet support.
• Hands-on break/fix experience with copier, printer, mailroom, or production print equipment.
• Experience supporting high-end print equipment, copy center services, mailroom operations, fulfillment, bindery, or quality control.
• Experience working in a professional customer-facing site environment with multiple internal and external teams.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.