Account Manager

AppleOne Employment Services; Escondido (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Performance bonuses

Job summary

AppleOne Employment Services seeks an experienced Account Manager in Central San Diego to bridge clients and internal production teams. You will manage direct mail and print projects from estimate through delivery, coordinating data-driven campaigns and ensuring accuracy and timely execution.

The role emphasizes relationship management, cross-functional coordination, and a proactive approach to problem-solving in a fast-paced environment.

Qualifications

• Manage client print and direct mail projects from initial request through final delivery.
• Coordinate variable data printing workflows using customer data, proofs and production specs.
• Partner with production teams to resolve print, data, mailing, and scheduling issues.
• Maintain accurate estimates, work orders, job specs, schedules and communications.
• 3+ years in commercial printing, digital printing or direct mail.

Responsibilities

• Serve as the primary contact for clients, understanding print, marketing, and mailing needs.
• Manage projects from quoting and order entry through proofing, production, finishing, mailing and completion.
• Review artwork, specs, data files and mailing lists for accuracy and feasibility.
• Coordinate data merging, personalization, versioning, barcodes, and postal requirements.
• Communicate status and issues clearly with customers and internal teams.

Skills

Client relationships

Project coordination

Direct mail knowledge

Variable data printing

Production awareness

Communication

CRM / stakeholder management

Tools

FusionPro

Excel

CSV files

Job description

A commercial printing and direct mail company in Central San Diego is seeking an experienced Account Manager for a direct hire opportunity. This role is ideal for a client-focused print and mail professional who understands how projects move from estimate and order entry through proofing, production, mailing, and delivery.

The Account Manager will serve as a key link between customers and internal production teams, combining relationship management, project coordination, variable data printing knowledge, and hands-on production awareness. This is a strong opportunity for someone who enjoys a fast-paced, detail-driven environment where communication, accuracy, teamwork, and technical problem solving directly impact customer success.

This position offers the opportunity to work closely with supportive leadership and cross-functional production teams in a collaborative environment. The right candidate will have room to contribute ideas, strengthen client relationships, support high-quality direct mail and digital print campaigns, and grow with a stable organization that values technical knowledge and customer service.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their print, marketing, and mailing needs.
• Manage print and direct mail projects from quoting and order entry through proofing, production, finishing, mailing, and completion.
• Review customer artwork, print specifications, data files, mailing lists, proofs, and production requirements for accuracy and feasibility.
• Coordinate variable data printing projects, including data merging, personalization, versioning, barcodes, postal requirements, and troubleshooting.
• Communicate job status, schedule changes, approvals, and production issues clearly with customers, prepress, production, bindery, mailing, and outside vendors.
• Maintain accurate job details, pricing, specifications, approvals, customer communications, production tracking, and invoicing information.

Compensation and Benefits

• Salary: $75,000 to $95,000 per year, depending on experience.
• Job Type: Direct hire.
• Benefits may include health, dental, and vision insurance.
• Benefits may include paid time off and paid holidays.
• Benefits may include 401(k).
• Benefits may include performance bonuses or commissions, if applicable.
• Benefits may include opportunities for advancement.

Required Qualifications and Skills

• Manage client print and direct mail projects from initial request through final delivery or mailing.
• Coordinate variable data printing workflows using customer data, personalization requirements, proofs, and production specifications.
• Partner with production teams to resolve print, data, mailing, scheduling, and quality issues before they impact customers.
• Maintain accurate estimates, work orders, job specifications, schedules, approvals, and customer communications.
• 3+ years of experience in commercial printing, digital printing, direct mail, or a related production environment.
• Strong knowledge of variable data printing, personalized print, data merging, and direct mail production workflows.
• Working knowledge of FusionPro or comparable VDP software.
• Comfortable working with Excel, CSV files, mailing lists, data validation, and basic data troubleshooting.
• Ability to read and understand print specifications, production requirements, proofs, paper selections, finishing requirements, and mailing instructions.
• Strong customer service, communication, organization, and project management skills.
• Ability to manage multiple jobs, deadlines, approvals, and customer priorities in a fast-paced production environment.
• Strong attention to detail with the ability to identify potential production or mailing issues early.
• Ability to communicate clearly with both customers and internal production personnel.
• Comfortable working independently while coordinating closely with prepress, digital print, bindery, mailing, and vendor teams.

Preferred Qualifications

• Experience with Printer's Plan for estimating, job entry, scheduling, invoicing, production tracking, or related workflow functions.
• Experience operating or assisting with digital production printing equipment.
• Experience with USPS mailing requirements, postal presorting, CASS, NCOA/Move Update, addressing, and postal barcodes.
• Knowledge of mailing software, inkjet addressing, inserters, and direct mail preparation.
• Experience with digital finishing equipment such as cutters, folders, booklet makers, or inserters.
• Knowledge of Adobe Acrobat, InDesign, Illustrator, or Photoshop.
• Experience estimating print and direct mail projects.
• Familiarity with toner, inkjet, or high-speed digital production environments.
• Experience working with customer databases, spreadsheets, and complex data files.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.