Customer Service Coordinator

AppleOne Employment Services; San Francisco (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Mileage reimbursement

Parking reimbursement

Free parking (San Rafael)

Job summary

AppleOne Employment Services seeks an Area Customer Service Coordinator to support multiple locations across Downtown San Francisco and occasional sites in San Rafael. This temp-to-hire role covers diverse environments from law firms to retail and warehouses, with a focus on exceptional service.

As a floating team member, you’ll handle mail, shipping, reception, and general admin while ensuring smooth operations and safety standards across sites.

Qualifications

• High School Diploma or equivalent.
• 12 months of customer service or related experience.
• Strong customer service and interpersonal skills.
• Ability to learn quickly and adapt to changing priorities.
• Dependable transportation to travel between locations.
• Able to work independently and as part of a team.
• Intermediate computer skills including MS Office.

Responsibilities

• Mail services.
• Shipping and receiving.
• Copy and production center operations.
• Reception and front desk support.
• Hospitality services.
• Conference room setup and management.
• General customer service and administrative support.
• Daily responsibilities may vary depending on the customer site assignment and business needs.
• Support daily operations for contracted services across multiple customer locations.
• Provide exceptional customer service and maintain a customer-focused environment.
• Serve as a flexible resource to cover absences, vacations, training periods, and new site implementations.
• Assist with onboarding and cross‑training team members.
• Help develop and maintain site procedure guides and operational best practices.
• Conduct site inspections to ensure compliance with safety and operational standards.
• Escalate customer concerns appropriately and assist in achieving resolution.
• Communicate effectively with customers, client personnel, and Ricoh leadership.
• Collect operational data and support reporting activities.
• Assist with process improvement initiatives and service enhancements.
• Perform additional duties as assigned by management.

Skills

Customer service

Interpersonal skills

Problem solving

Independent work

MS Office

Learning quickly

Adaptability

Transportation

Education

High School Diploma or equivalent

Tools

MS Office

Job description

A local client is looking to hire a highly adaptable, customer-focused professional to join our team as an Area Customer Service Coordinator. This position supports multiple customer locations throughout Downtown San Francisco, with occasional assignments in San Rafael. As a floating team member, you will provide operational support across a variety of client environments, including law firms, corporate offices, retail organizations, and warehouse settings.

This is an excellent opportunity for someone who enjoys variety in their workday, thrives in different business environments, and has a passion for delivering exceptional customer service. This role is intended to convert to a permanent employee after meeting the required temporary assignment hours.

What You'll Do

• Mail services
• Shipping and receiving
• Copy and production center operations
• Reception and front desk support
• Hospitality services
• Conference room setup and management
• General customer service and administrative support

Daily responsibilities may vary depending on the customer site assignment and business needs.

Key Responsibilities

• Support daily operations for contracted services across multiple customer locations.
• Provide exceptional customer service and maintain a customer-focused environment.
• Serve as a flexible resource to cover absences, vacations, training periods, and new site implementations.
• Assist with onboarding and cross‑training team members.
• Help develop and maintain site procedure guides and operational best practices.
• Conduct site inspections to ensure compliance with safety and operational standards.
• Escalate customer concerns appropriately and assist in achieving resolution.
• Communicate effectively with customers, client personnel, and Ricoh leadership.
• Collect operational data and support reporting activities.
• Assist with process improvement initiatives and service enhancements.
• Perform additional duties as assigned by management.

Qualifications

Required

• High School Diploma or equivalent.
• Minimum 12 months of customer service, administrative, office services, mailroom, hospitality, reception, or related experience.
• Strong customer service and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and organizational abilities.
• Intermediate computer skills, including Microsoft Office applications and file management.
• Ability to learn new processes quickly and absorb training effectively.
• Ability to adapt to changing priorities, work environments, and customer needs.
• Dependable transportation to travel between customer locations as assigned.

Preferred

• Post‑secondary education.
• Experience supporting professional office, legal, corporate, hospitality, or warehouse environments.
• Experience with mail services, shipping/receiving, copy center operations, or reception services.

Physical Requirements

• Extended periods of standing and walking.
• Frequent bending, reaching, stretching, and climbing.
• Lifting and moving materials weighing up to 50 pounds without assistance.
• Pushing equipment and machines on wheels weighing up to 400 pounds.
• Walking between customer buildings and locations.
• Close vision and regular computer use.

Work Environment

Assignments are performed in professional office and warehouse environments with varying customer expectations and operational requirements. Some locations require extensive standing and walking throughout the day.

Transportation & Travel

• Daily work locations may vary throughout Downtown San Francisco.
• Occasional assignments may be required in San Rafael.
• Candidates may be reassigned to an alternate customer site before the start of their shift or during the workday based on business needs.
• Mileage and parking reimbursement are available according to company policy.
• Free parking is available at the San Rafael location.
• Employees should be comfortable using public transportation, as parking in San Francisco is limited.

Area Customer Service Coordinator (Temp-to-Hire)

• Location: Multiple customer sites throughout Downtown San Francisco, CA and occasional support in San Rafael, CA
• Schedule: Primarily Monday-Friday, 8:00 AM-5:00 PM (schedule flexibility required)
• Employment Type: Temporary with opportunity for permanent hire

In compliance with the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment in accordance with applicable law. Additionally, consistent with the San Francisco Fair Employment Ordinance, this employer is committed to providing equal employment opportunities and maintaining a workplace free from discrimination and harassment.

• High School Diploma or equivalent.
• Minimum 12 months of customer service, administrative, office services, mailroom, hospitality, reception, or related experience.
• Strong customer service and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and organizational abilities.
• Intermediate computer skills, including Microsoft Office applications and file management.
• Ability to learn new processes quickly and absorb training effectively.
• Ability to adapt to changing priorities, work environments, and customer needs.
• Dependable transportation to travel between customer locations as assigned.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.