Field Reliability Engineer - Robotics (Travel 50–75%)

Tutor Intelligence, Inc.; Massachusetts; On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k)

Unlimited PTO

In-office meals

Job summary

Tutor Intelligence, Inc. in Watertown, MA, is seeking a Field Reliability Engineer to lead investigations and root-cause resolution across the robot fleet.

The role is based in Watertown with 50–75% travel to customer sites and reports to the Head of Robot Operations and Reliability. You will test theories with logs, telemetry, and test gear, drive fixes with the engineering owner, and ensure changes are applied in the field and in new builds.

Qualifications

• 1 to 7 years of experience in field engineering, controls, automation, test or hardware engineering, or senior field service on robotic or industrial automation systems.
• Demonstrated record of resolving complex failures, with clear documentation of the root cause, the fix and the measured result.
• Structured troubleshooting across electrical, mechanical, networking and software systems.
• Ability to read schematics, wiring diagrams and mechanical drawings.
• Working knowledge of Linux, the command line and system logs.
• Experience using scripting or AI tools to analyze data, run checks and prepare reports.
• Experience leading root‑cause investigations with engineering teams and driving corrective actions to completion.
• Experience training technicians and writing clear procedures.
• Strong written and verbal communication with technicians, engineers, customers and leadership.
• Comfortable working in warehouse and manufacturing environments.
• Ability to travel 50 to 75% of the time, sometimes on short notice.

Responsibilities

• Lead root-cause investigations and drive corrective actions with engineering and manufacturing teams.
• Review logs, telemetry, and parts history to diagnose issues across the robot fleet.
• Run tests with multimeters, oscilloscopes, and test rigs to validate fixes.
• Develop procedures and training for field technicians and customers.
• Oversee installation of new robot models and major upgrade campaigns.

Skills

Communication

Troubleshooting

Reading schematics

Linux

Team collaboration

Education

Engineering degree (preferred)

Tools

Scripting

AI tools

Diagnostics equipment

Job description

Tutor Intelligence, Inc. in Watertown, MA, is seeking a Field Reliability Engineer to lead investigations and root-cause resolution across the robot fleet.

The role is based in Watertown with 50–75% travel to customer sites and reports to the Head of Robot Operations and Reliability. You will test theories with logs, telemetry, and test gear, drive fixes with the engineering owner, and ensure changes are applied in the field and in new builds.