Robotics Field Reliability Engineer — Own Field Fixes

Tutor; Watertown (MA); Presencial; USD 90 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401(k)

Unlimited PTO

Team meals

Resumo da oferta

Tutor Intelligence is hiring a Field Reliability Engineer to lead investigation and resolution of the most difficult technical problems across the robot fleet. The role is based in Watertown, MA, with travel to customer sites 50 to 75% of the time, reporting to the Head of Robot Operations and Reliability.

Responsibilities include reviewing logs, telemetry and parts history, testing theories with equipment, conducting root-cause analysis, and coordinating with engineering owners to diagnose and

Qualificações

• 1 to 7 years of experience in field engineering, controls, automation, test or hardware engineering.
• Demonstrated record of resolving complex failures, with clear documentation of the root cause, the fix and the measured result.
• Structured troubleshooting across electrical, mechanical, networking and software systems.
• Ability to read schematics, wiring diagrams and mechanical drawings.
• Working knowledge of Linux, the command line and system logs.
• Experience using scripting or AI tools to analyze data, run checks and prepare reports.
• Experience leading root‑cause investigations with engineering teams and driving corrective actions to completion.
• Experience training technicians and writing clear procedures.
• Strong written and verbal communication with technicians, engineers, customers and leadership.
• Comfortable working in warehouse and manufacturing environments.
• Ability to travel 50 to 75% of the time, sometimes on short notice.

Responsabilidades

• Lead investigation and resolution of the most difficult technical problems across Tutor's robot fleet.
• Review logs, telemetry and parts history to diagnose issues and develop action plans with engineering owners.
• Oversee installation of new robot models, run major upgrade campaigns, and manage customer escalations on a regional rotation.
• Ensure fixes are implemented in field and incorporated into upcoming robots, with documented procedures.

Descrição da oferta de emprego

Tutor Intelligence is hiring a Field Reliability Engineer to lead investigation and resolution of the most difficult technical problems across the robot fleet. The role is based in Watertown, MA, with travel to customer sites 50 to 75% of the time, reporting to the Head of Robot Operations and Reliability.

Responsibilities include reviewing logs, telemetry and parts history, testing theories with equipment, conducting root-cause analysis, and coordinating with engineering owners to diagnose and