Field PC Support Technician – Travel-Ready Client Help

Worldwide TechServices; Rapid City (SD); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Additional incentive for each call closed

Job summary

A global technology services company based in South Dakota is seeking a Dynamic PC Support specialist. The role involves troubleshooting various client products, providing customer support, and ensuring efficient handling of service calls. Candidates should have a technical school certification, relevant experience, and strong communication skills. The job may require travel to client locations and lifting computer equipment. This position offers opportunities for growth within a leading tech services environment.

Qualifications

• Typically requires 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement.
• Meet customer service satisfaction criteria as outlined in established guidelines.
• Complete all administrative tasks associated with each call.
• Complete real-time reporting of all calls.
• Ensure control of assets and inventory.
• Report all activity accurately and timely.
• Understand all Safety policies and guidelines.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to drive long distances, and occasional overnight assignments

Ability to lift and or move various computer equipment up to 50 lbs

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Job description

A global technology services company based in South Dakota is seeking a Dynamic PC Support specialist. The role involves troubleshooting various client products, providing customer support, and ensuring efficient handling of service calls. Candidates should have a technical school certification, relevant experience, and strong communication skills. The job may require travel to client locations and lifting computer equipment. This position offers opportunities for growth within a leading tech services environment.