Field PC Support Technician – Travel-Ready Client Help

Worldwide TechServices; Charlotte (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Additional incentive for each call closed

Job summary

A global technology services leader in Charlotte is seeking a Dynamic PC Support professional. This role involves troubleshooting and repairing client products, while providing exceptional customer support for various equipment. The ideal candidate should have technical school certification and some customer service experience. Familiarity with relevant software and hardware is essential. This position requires a valid driver's license and the ability to lift computer equipment. Additional incentives may be available for successful service calls.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Knowledge of relevant software and hardware.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment.
• Meet established customer service satisfaction criteria.
• Complete real-time reporting of all calls.
• Ensure control of assets and inventory.
• Report all activity in an accurate and timely manner.

Skills

Communication regarding technical issues with clients

Ability to drive to client locations

Ability to lift and or move various computer equipment up to 50 lbs

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Previous customer service experience

Job description

A global technology services leader in Charlotte is seeking a Dynamic PC Support professional. This role involves troubleshooting and repairing client products, while providing exceptional customer support for various equipment. The ideal candidate should have technical school certification and some customer service experience. Familiarity with relevant software and hardware is essential. This position requires a valid driver's license and the ability to lift computer equipment. Additional incentives may be available for successful service calls.