Field PC Support Technician – On-Site IT Repair

Worldwide TechServices; Nashville (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

A global technology services provider is seeking a Dynamic PC Support technician in Nashville, TN. This role involves troubleshooting client products, providing customer support, and adhering to service level agreements. Candidates should have technical school certification or equivalent experience, and a strong customer service background is preferred. Responsibilities include accepting service calls, completing administrative tasks, and maintaining OEM certifications. This position may require travel to client sites and the ability to lift up to 50 lbs.

Qualifications

• Technical school certification or equivalent with 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain required OEM Certifications.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within established SLAs.
• Complete administrative tasks for each call as documented.
• Report all activity accurately and timely.

Skills

Customer Communication

Driving Skills

Technical Troubleshooting

Ability to lift 50 lbs

Basic Repair Tool Kit Ownership

Education

Technical School Certification

Tools

OEM Certifications

Job description

A global technology services provider is seeking a Dynamic PC Support technician in Nashville, TN. This role involves troubleshooting client products, providing customer support, and adhering to service level agreements. Candidates should have technical school certification or equivalent experience, and a strong customer service background is preferred. Responsibilities include accepting service calls, completing administrative tasks, and maintaining OEM certifications. This position may require travel to client sites and the ability to lift up to 50 lbs.