Field PC Support Technician - On-Site Repairs

Talentify; Moline (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support professional to perform repair and troubleshooting of desktops and laptops, and to interact with clients to address technical issues promptly. Responsibilities include providing customer support for designated equipment, handling service calls within SLA, and completing required administrative tasks with accurate real-time reporting.

Candidates typically have technical school certification or equivalent and 0–2 years of experience, plus a

Qualifications

• Technical school certification or equivalent with 0–2 years of relevant experience.
• Customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions professionally.
• Accept and deliver all service calls within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in guidelines and policies.
• Complete all administrative tasks associated with each call as documented in policies and guidelines.
• Complete real‑time reporting of all calls as documented in policies and guidelines.
• Follow established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Client communication

Travel to client locations

Move up to 50 lbs

Repair toolkit ownership

Attention to safety

Education

Technical school certification or equivalent

Job description

Worldwide TechServices is seeking a Dynamic PC Support professional to perform repair and troubleshooting of desktops and laptops, and to interact with clients to address technical issues promptly. Responsibilities include providing customer support for designated equipment, handling service calls within SLA, and completing required administrative tasks with accurate real-time reporting.

Candidates typically have technical school certification or equivalent and 0–2 years of experience, plus a