Field PC Support Technician - On-Site IT Help

Worldwide TechServices, LLC; New York (NY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Worldwide TechServices is a global leader in delivering technology services and solutions. The Dynamic PC Support role performs basic and moderately complex troubleshooting for desktops and laptops and may support Desk Side applications and infrastructure.

You will interact directly with clients to address technical issues and respond timely and accurately. The position involves traveling to client locations, following safety guidelines, driving long distances, and carrying equipment up to 50

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Client communication

Field service

Problem solving

Lift 50 lbs

Valid driver's license

Education

Technical school certification

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions. The Dynamic PC Support role performs basic and moderately complex troubleshooting for desktops and laptops and may support Desk Side applications and infrastructure.

You will interact directly with clients to address technical issues and respond timely and accurately. The position involves traveling to client locations, following safety guidelines, driving long distances, and carrying equipment up to 50