Field PC Support Technician – On-Site Troubleshooter

Talentify; Mountain Home (AR); On-site; USD 38,000 - 54,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support specialist to provide on-site and remote assistance for desktop and laptop issues, delivering timely, professional service to clients across multiple sites. The role involves troubleshooting, basic repair tasks, and clear communication with customers to resolve problems per SLAs.

Eligible candidates typically have technical school certification or equivalent, 0–2 years of experience in customer service, and a willingness to travel to client

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.

Responsibilities

• Provide customer support for designated equipment
• Answer client questions in a professional manner
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer service

Communication

Technical troubleshooting

Vehicle driving

Lifting heavy equipment

Education

Technical school certification

0-2 years experience

Tools

OEM Certifications

Hardware knowledge

Repair toolkit

Job description

Worldwide TechServices is seeking a Dynamic PC Support specialist to provide on-site and remote assistance for desktop and laptop issues, delivering timely, professional service to clients across multiple sites. The role involves troubleshooting, basic repair tasks, and clear communication with customers to resolve problems per SLAs.

Eligible candidates typically have technical school certification or equivalent, 0–2 years of experience in customer service, and a willingness to travel to client