Field PC Support Tech - On-Site Repairs & Travel

Worldwide TechServices, LLC; Maple Grove (MN); Presencial; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

Worldwide TechServices in Maple Grove, MN, is seeking a Dynamic PC Support specialist to diagnose and repair desktop and laptop issues, interacting directly with clients to address problems and provide timely resolutions.

Responsibilities include handling service calls within SLAs, documenting activities, and reporting on calls. A technical certification with 0–2 years of experience and a valid driver's license are typical requirements.

Qualificações

• Technical certification or equivalent and 0–2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.

Responsabilidades

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Conhecimentos

Customer service

Communication

Driving

Repair toolkit

Technical literacy

Formação académica

Technical school certification

OEM Certifications

Descrição da oferta de emprego

Worldwide TechServices in Maple Grove, MN, is seeking a Dynamic PC Support specialist to diagnose and repair desktop and laptop issues, interacting directly with clients to address problems and provide timely resolutions.

Responsibilities include handling service calls within SLAs, documenting activities, and reporting on calls. A technical certification with 0–2 years of experience and a valid driver's license are typical requirements.