Field PC Support Technician – On-Site IT Repair

Worldwide TechServices; Baltimore (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

A global technology services provider is seeking a Dynamic PC Support specialist in Baltimore, MD. This role involves troubleshooting desktops and laptops, providing customer support, and ensuring compliance with service level agreements. Ideal candidates have a technical school certification, experience is preferred, and must possess communication skills for technical issues. Physical ability to lift computer equipment and ownership of a basic repair tool kit is required. The role offers a chance to work with diverse clients in various locations.

Qualifications

• 0-2 years of relevant experience required.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Meet established customer service satisfaction criteria.
• Complete administrative tasks associated with service calls.
• Ensure control of assets and inventory.

Skills

Communication regarding technical issues

Driving to client locations

Ability to lift and move computer equipment up to 50 lbs

Basic repair tool kit ownership

Education

Technical school certification or equivalent

Tools

Relevant software and hardware knowledge

Job description

A global technology services provider is seeking a Dynamic PC Support specialist in Baltimore, MD. This role involves troubleshooting desktops and laptops, providing customer support, and ensuring compliance with service level agreements. Ideal candidates have a technical school certification, experience is preferred, and must possess communication skills for technical issues. Physical ability to lift computer equipment and ownership of a basic repair tool kit is required. The role offers a chance to work with diverse clients in various locations.