Field PC Support Technician: Customer-Facing Tech Expert

Worldwide TechServices; Blountville (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

A global technology services leader is seeking a Dynamic PC Support technician in Blountville, TN. This position involves providing customer support for various client products, including desktops and laptops. Candidates should have a technical school certification and ideally possess some customer service experience. Key responsibilities include addressing technical issues, ensuring satisfaction with service, and maintaining equipment accuracy. The role may also involve driving to client locations and managing documentation as required. Competitive candidates will own a basic repair toolkit and meet OEM certification requirements.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call.
• Complete real-time reporting of all calls.
• Follow established policies and guidelines for service delivery.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment.
• Report all activity in an accurate and timely manner.

Skills

Communication regarding technical issues

Driving to client locations

Ability to lift/move equipment up to 50 lbs

Use of basic repair tool kit

Education

Technical school certification or equivalent

Tools

Relevant software and hardware

Job description

A global technology services leader is seeking a Dynamic PC Support technician in Blountville, TN. This position involves providing customer support for various client products, including desktops and laptops. Candidates should have a technical school certification and ideally possess some customer service experience. Key responsibilities include addressing technical issues, ensuring satisfaction with service, and maintaining equipment accuracy. The role may also involve driving to client locations and managing documentation as required. Competitive candidates will own a basic repair toolkit and meet OEM certification requirements.