Field PC Support Technician: Customer-Facing Tech Expert

Worldwide TechServices, LLC; Blountville (TN); Vor Ort; USD 35.000 - 45.000; Vollzeit

Zusammenfassung

A global technology services leader is seeking a Dynamic PC Support technician in Blountville, TN. This position involves providing customer support for various client products, including desktops and laptops. Candidates should have a technical school certification and ideally possess some customer service experience. Key responsibilities include addressing technical issues, ensuring satisfaction with service, and maintaining equipment accuracy. The role may also involve driving to client locations and managing documentation as required. Competitive candidates will own a basic repair toolkit and meet OEM certification requirements.

Qualifikationen

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Aufgaben

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call.
• Complete real-time reporting of all calls.
• Follow established policies and guidelines for service delivery.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment.
• Report all activity in an accurate and timely manner.

Kenntnisse

Communication regarding technical issues

Driving to client locations

Ability to lift/move equipment up to 50 lbs

Use of basic repair tool kit

Ausbildung

Technical school certification or equivalent

Tools

Relevant software and hardware

Jobbeschreibung

Blountville, TN
Blountville, TN 37617, USA

Description

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.

The Dynamic PC Supportis a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Qualifications

Education and Experience:

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus

Certifications and/or Qualifications:

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance

Skills:

• Ability to communicate regarding technical issues with clients
• Ability to drive to client locations
• Ability to drive long distances, and occasional overnight assignments within other geographies
• Ability to lift and or move various computer equipment up to 50 lbs
• Must own a basic repair tool kit

Equal Opportunity Employer
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