Field PC Support Tech — On-Site Repairs & Help

Worldwide TechServices; Bedford Heights (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Additional incentive for each call closed

Job summary

Worldwide TechServices is searching for a Dynamic PC Support technician in Bedford Heights, Ohio. This role involves troubleshooting client products and providing support for desktops and laptops. Candidates should have a technical school certification and relevant experience in customer service. Responsibilities include meeting service level agreements, maintaining accurate reports, and ensuring adherence to safety policies. A valid driver's license is required, along with the ability to drive to client locations. This role offers an opportunity to grow within a leading technology services provider.

Qualifications

• 0-2 years of relevant experience in technical support.
• Basic and moderately complex troubleshooting for desktops and laptops.
• Valid Driver’s License and reliable transportation required.

Responsibilities

• Provide customer support for designated equipment.
• Complete all administrative tasks associated with service calls.
• Meet established customer service satisfaction criteria.
• Ensure control of assets and inventory.
• Report all activity timely and accurately.
• Understand and adhere to safety policies and guidelines.

Skills

Customer service

Technical communication

Driving ability

Basic repair and tool kit ownership

Education

Technical school certification or equivalent

Job description

Worldwide TechServices is searching for a Dynamic PC Support technician in Bedford Heights, Ohio. This role involves troubleshooting client products and providing support for desktops and laptops. Candidates should have a technical school certification and relevant experience in customer service. Responsibilities include meeting service level agreements, maintaining accurate reports, and ensuring adherence to safety policies. A valid driver's license is required, along with the ability to drive to client locations. This role offers an opportunity to grow within a leading technology services provider.