Field PC Support Technician – Client-Site Repairs

Worldwide TechServices LLC; Pittston (Luzerne County); On-site; USD 36,000 - 52,000; Full time

Job summary

Worldwide TechServices LLC is seeking a Dynamic PC Support professional to troubleshoot and repair desktops and laptops, and to interact with clients to resolve issues within defined service levels.

The role may involve driving to client locations, handling equipment up to 50 lbs, and staying compliant with safety guidelines. Prior tech school certification and some customer service experience are preferred.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Technical communication

Client travel

Long-distance travel

Lifting up to 50 lbs

Basic repair toolkit

Education

Technical school certification or equivalent

Tools

Repair tools kit

Job description

Worldwide TechServices LLC is seeking a Dynamic PC Support professional to troubleshoot and repair desktops and laptops, and to interact with clients to resolve issues within defined service levels.

The role may involve driving to client locations, handling equipment up to 50 lbs, and staying compliant with safety guidelines. Prior tech school certification and some customer service experience are preferred.