Field Patient Access & Reimbursement Navigator

GlaxoSmithKline; Durham (NC); Remote; USD 152,000 - 254,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid holidays

Parental and caregiver leave

Job summary

GlaxoSmithKline is seeking a Patient Access Manager to act as the field-based SPOC for oncology patients, caregivers, and providers across the US. You will guide enrollment in GSK services, address coverage and coding questions, and coordinate with specialty pharmacies and back-office teams to keep patients on therapy.

The role emphasizes compliant, HIPAA-guided patient interactions, end-to-end support from onboarding to ongoing treatment, and travel up to 20% within the territory, with

Qualifications

• Bachelor's degree required; RN licensure preferred.
• 3+ years in field reimbursement, hub case management, or patient access roles.
• Ability to travel up to 20%, including overnights.
• Valid driver's license.

Responsibilities

• Serve as field-based SPOC guiding providers, patients, and caregivers through onboarding and ongoing treatment journey.
• Educate on coverage, cost-sharing, and financial assistance options; explain payer outcomes.
• Educate offices on payer coverage, coding, and payment policies for GSK Oncology products.
• Document interactions in Salesforce Health Cloud and maintain case records.
• Coordinate transfers to Specialty Pharmacy, GSK Response Center, and back-office Benefits Specialists.

Skills

Communication skills

Travel up to 20%

CRM familiarity

Oncology knowledge

Education

Bachelor's degree

RN license

BSN

MBA/ MPH/ PharmD

Tools

Salesforce Health Cloud

Job description

GlaxoSmithKline is seeking a Patient Access Manager to act as the field-based SPOC for oncology patients, caregivers, and providers across the US. You will guide enrollment in GSK services, address coverage and coding questions, and coordinate with specialty pharmacies and back-office teams to keep patients on therapy.

The role emphasizes compliant, HIPAA-guided patient interactions, end-to-end support from onboarding to ongoing treatment, and travel up to 20% within the territory, with