Field Operations Technician: On-Site Networking & Installations

Ledcor Highways Ltd; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Ledcor Technical Services seeks a skilled Field Operations Technician to perform installation, restoration, and maintenance of telecommunications services across North America. You will install, repair, configure, and test MACDs on Nokia, Infinera, and Ciena equipment, and support optical, electrical, voice and data services while maintaining a strong customer focus.

The role requires 5+ years in telecom field service, ability to work independently, and a solid grasp of MS Office.

Qualifications

• 5+ years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling.
• Positive, customer-focused approach enabling calm handling of challenging situations with integrity and empathy.
• Degree or diploma from a technical college preferred.
• Strong knowledge of Microsoft Office suite.
• Experience working in the field independently and thriving in a dynamic environment.
• Clear and efficient verbal and written communication skills.

Responsibilities

• Deliver a high-quality, customer-focused service experience to every client
• Resolve customer issues calmly and professionally using effective de-escalation techniques
• Perform on-site installation and repair of internet services, copper and fiber cabling, demarc extensions, and rack-mounted networking equipment
• Diagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity
• Follow Ledcor's safety standards and ensure proper use of vehicles, tools, and equipment at all times

Skills

Telecommunications field experience

Customer service orientation

Strong communication skills

Computer literacy

Independent field work

Education

Technical college degree or diploma preferred

Job description

Ledcor Technical Services seeks a skilled Field Operations Technician to perform installation, restoration, and maintenance of telecommunications services across North America. You will install, repair, configure, and test MACDs on Nokia, Infinera, and Ciena equipment, and support optical, electrical, voice and data services while maintaining a strong customer focus.

The role requires 5+ years in telecom field service, ability to work independently, and a solid grasp of MS Office.