Field Telecom Technician: Installation, Repair & MACD

Ledcor; Tulsa (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

Ledcor Technical Services in the United States is seeking a Field Operations Technician to perform installation, restoration and preventative maintenance of fiber and copper networks. You will install, repair, configure and test moves, adds, changes and disconnects (MACD) on Nokia, Infinera and Ciena gear, and support optical, electrical, voice and data services while prioritizing safety and customer care.

This role requires traveling with a company vehicle and working in varied environments,

Qualifications

• 5+ years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling.
• Positive, can-do attitude with customer-focused approach; integrity, empathy, sincerity.
• Degree or diploma from a technical college preferred.
• Strong knowledge of Microsoft Office suite.
• Experience working in the field independently in a dynamic environment.
• Clear and efficient verbal and written communication skills.

Responsibilities

• Deliver a high-quality, customer-focused service experience to every client.
• Resolve customer issues calmly and professionally using effective de-escalation techniques.
• Perform on-site installation and repair of internet services, copper and fiber cabling, demarc extensions, and rack-mounted networking equipment.
• Diagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity.
• Follow Ledcor’s safety standards and ensure proper use of vehicles, tools, and equipment at all times.

Skills

Customer-focused

De-escalation skills

Verbal & written communication

Independent field work

Problem solving

Education

Technical degree/diploma

Tools

Microsoft Office

Job description

Ledcor Technical Services in the United States is seeking a Field Operations Technician to perform installation, restoration and preventative maintenance of fiber and copper networks. You will install, repair, configure and test moves, adds, changes and disconnects (MACD) on Nokia, Infinera and Ciena gear, and support optical, electrical, voice and data services while prioritizing safety and customer care.

This role requires traveling with a company vehicle and working in varied environments,