Field Operations Support Assistant (part-time)

Service Corporation International; Katy (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Corporation International is seeking an organized and compassionate administrator to provide clerical support across funeral home, cemetery, and related facilities in Katy, TX. The role focuses on greeting families, processing requests, and ensuring accurate documentation with strict confidentiality.

You will handle death certificates, permits, and veteran paperwork, manage schedules and payments, and support staff with obituaries and memorial orders.

Qualifications

• High School or equivalent required.
• 1–2 years of office clerical or customer service experience preferred.
• MS Office Suite experience preferred.
• Good verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Maintain confidentiality and demonstrate compassion.

Responsibilities

• Greet visitors and answer inquiries with professionalism and empathy.
• Prepare and process documentation such as death certificates, permits, and Veteran’s paperwork.
• Maintain accurate records for products, services, and inventory.
• Process payments and contracts and coordinate memorial orders.
• Assist with obituaries and coordination with staff as needed.
• Provide backup support to receptionist and support travel or schedule needs as required.

Skills

MS Office

Verbal & written comms

Organizational skills

Confidentiality

Customer service

Compassion

Education

High School or equivalent

Tools

Office equipment

Job description

Our associates celebrate lives. We celebrate our associates.Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.JOB RESPONSIBILITIESPrepares death certificates, prayer cards and related documentsCompletes required permits and or certificatesPrepares and processes Veteran’s PaperworkPrepares marker monument placement paperworkEnsures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rulesPrepares and distributes daily schedules, reports, and documentsReceives and processes payments and contractsCoordinates the ordering of memorials and related products and the control of storage inventory for vaults and markersOrders office suppliesOversees the processing of installation orders to grounds and maintenance departmentsProcesses accounts payable transactionsAssists with the preparation of obituariesAssists Location Management, Sales, Family Service Counselors and payroll as neededActs as backup to ReceptionistGreets family members and friendsCommunicates client family’s needs promptly and accurately to the appropriate staff memberConveys a sense of concern and empathy with client family members at all timesResponds to customer inquiries via telephone, internet and in personMaintains professional and cooperative relationships with county clerk, medical examiner and physiciansMINIMUM REQUIREMENTSEducationHigh School or equivalentExperience1 - 2 years of experience in an office clerical or customer service capacity requiredExperience working in a customer-focused and fast-paced professional environment requiredKnowledge, Skills & AbilitiesWorking knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experienceMS Office Suite experience preferredBasic mathematics skills requiredGood verbal and written communication skillsStrong organizational skills and detail orientedHigh level of compassion and integrityAbility to maintain confidentialityPostal Code: 77494Category (Portal Searching): Administration and ClericalJob Location: US-TX - Katy