Field Operations Support Assistant

Service Corporation International; Appleton (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Service Corporation International in Appleton, WI seeks an experienced administrative associate to provide clerical support across funeral home, cemetery, or crematory operations. You will greet the public, process paperwork, and support families with empathy.

The role handles death certificates, payments, schedules, and coordination of memorial products while maintaining confidentiality and compliance with regulations. Excellent communication, organization, and compassion are essential.

Qualifications

• 1–2 years of office clerical or customer service experience.
• Experience in a fast-paced professional environment preferred.
• Ability to handle sensitive information confidentially per policy.

Responsibilities

• Greet family members and visitors and provide information politely.
• Prepare death certificates, prayer cards and related documents.
• Process payments and contracts; manage schedules and reports.
• Coordinate memorial orders and inventory for vaults/markers.
• Assist with obituaries and location management duties.

Skills

Verbal and written communication

Organizational skills

MS Office

Basic math

Confidentiality

Customer service

Education

High School or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.JOB RESPONSIBILITIESPrepares death certificates, prayer cards and related documentsCompletes required permits and or certificatesPrepares and processes Veteran’s PaperworkPrepares marker monument placement paperworkEnsures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rulesPrepares and distributes daily schedules, reports, and documentsReceives and processes payments and contractsCoordinates the ordering of memorials and related products and the control of storage inventory for vaults and markersOrders office suppliesOversees the processing of installation orders to grounds and maintenance departmentsProcesses accounts payable transactionsAssists with the preparation of obituariesAssists Location Management, Sales, Family Service Counselors and payroll as neededActs as backup to ReceptionistGreets family members and friendsCommunicates client family’s needs promptly and accurately to the appropriate staff memberConveys a sense of concern and empathy with client family members at all timesResponds to customer inquiries via telephone, internet and in personMaintains professional and cooperative relationships with county clerk, medical examiner and physiciansMINIMUM REQUIREMENTSEducationHigh School or equivalentExperience1 - 2 years of experience in an office clerical or customer service capacity requiredExperience working in a customer-focused and fast-paced professional environment requiredKnowledge, Skills & AbilitiesWorking knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experienceMS Office Suite experience preferredBasic mathematics skills requiredGood verbal and written communication skillsStrong organizational skills and detail orientedHigh level of compassion and integrityAbility to maintain confidentialityPostal Code: 54911Category (Portal Searching): Administration and ClericalJob Location: US-WI - Appleton