Field Operations Support Assistant

Service Corporation International; El Paso (TX); On-site; USD 29,000 - 36,000; Full time

Job summary

Service Corporation International in El Paso provides administrative and clerical support to funeral home, cemetery, crematory or a combination of these facilities. The role includes greeting families, processing documents, coordinating memorial orders and maintaining confidentiality with empathy.

Responsibilities cover preparing certificates, handling payments, assisting with obituaries, and supporting management.

Qualifications

• High school diploma or equivalent.
• 1–2 years in office clerical or customer service role.
• Strong communication and confidentiality.

Responsibilities

• Greet visitors and provide information about services.
• Prepare death certificates, permits and related documents.
• Process payments and contracts; support location management.
• Coordinate orders for memorials and maintain filing.

Skills

Customer service

Microsoft Office

Data entry

Communication

Organization

Education

High school diploma

Tools

Multifunction printers

Job description

Our associates celebrate lives. We celebrate our associates.Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.JOB RESPONSIBILITIESPrepares death certificates, prayer cards and related documentsCompletes required permits and or certificatesPrepares and processes Veteran’s PaperworkPrepares marker monument placement paperworkEnsures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rulesPrepares and distributes daily schedules, reports, and documentsReceives and processes payments and contractsCoordinates the ordering of memorials and related products and the control of storage inventory for vaults and markersOrders office suppliesOversees the processing of installation orders to grounds and maintenance departmentsProcesses accounts payable transactionsAssists with the preparation of obituariesAssists Location Management, Sales, Family Service Counselors and payroll as neededActs as backup to ReceptionistGreets family members and friendsCommunicates client family’s needs promptly and accurately to the appropriate staff memberConveys a sense of concern and empathy with client family members at all timesResponds to customer inquiries via telephone, internet and in personMaintains professional and cooperative relationships with county clerk, medical examiner and physiciansMINIMUM REQUIREMENTSEducationHigh School or equivalentExperience1 - 2 years of experience in an office clerical or customer service capacity requiredExperience working in a customer-focused and fast-paced professional environment requiredKnowledge, Skills & AbilitiesWorking knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experienceMS Office Suite experience preferredBasic mathematics skills requiredGood verbal and written communication skillsStrong organizational skills and detail orientedHigh level of compassion and integrityAbility to maintain confidentialityPostal Code: 79938Category (Portal Searching): Administration and ClericalJob Location: US-TX - El Paso