Field Operations Support Assistant

Service Corporation International; Victorville (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA (Health Care and Dependent Care)

HSA with Company Contribution

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

AD&D Insurance

Dependent Life Insurance

401(k) with company match

Employee Assistance Program

Job summary

Service Corporation International in Victorville, CA seeks an administrative professional to provide clerical support to funeral home, cemetery, and crematory operations. You will greet families, handle information requests, process documents, and assist with obituaries and payroll as needed.

You will prepare certificates, permits, veteran paperwork, memorial orders, and coordinate memorial products while ensuring accuracy and confidentiality in a fast-paced environment.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of office clerical or customer service experience.
• Experience in customer-focused, fast-paced professional environment.
• MS Office experience preferred.
• Strong communication, organizational, and detail-oriented skills.
• Compassion and integrity; ability to maintain confidentiality.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Completes required permits and/or certificates.
• Prepares Veteran’s paperwork and marker monument placement paperwork.
• Ensures documentation supports requested products and services complies with regulations.
• Coordinates ordering of memorials and control of storage inventory for vaults and markers.
• Receives and processes payments and contracts; processes accounts payable.
• Assists with obituaries and payroll as needed.
• Greet families and communicate needs to staff; backup to Receptionist.
• Maintains professional relationships with county clerk, medical examiner and physicians.

Skills

MS Office

Basic math

Verbal communication

Written communication

Organization

Confidentiality

Compassion

Customer service

Education

High School Diploma or equivalent

Tools

Office equipment

Job description

Our associates celebrate lives. We celebrate our associates.Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.JOB RESPONSIBILITIESPrepares death certificates, prayer cards and related documentsCompletes required permits and or certificatesPrepares and processes Veteran’s PaperworkPrepares marker monument placement paperworkEnsures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rulesPrepares and distributes daily schedules, reports, and documentsReceives and processes payments and contractsCoordinates the ordering of memorials and related products and the control of storage inventory for vaults and markersOrders office suppliesOversees the processing of installation orders to grounds and maintenance departmentsProcesses accounts payable transactionsAssists with the preparation of obituariesAssists Location Management, Sales, Family Service Counselors and payroll as neededActs as backup to ReceptionistGreets family members and friendsCommunicates client family’s needs promptly and accurately to the appropriate staff memberConveys a sense of concern and empathy with client family members at all timesResponds to customer inquiries via telephone, internet and in personMaintains professional and cooperative relationships with county clerk, medical examiner and physiciansMINIMUM REQUIREMENTSEducationHigh School or equivalentExperience1 - 2 years of experience in an office clerical or customer service capacity requiredExperience working in a customer-focused and fast-paced professional environment requiredKnowledge, Skills & AbilitiesWorking knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experienceMS Office Suite experience preferredBasic mathematics skills requiredGood verbal and written communication skillsStrong organizational skills and detail orientedHigh level of compassion and integrityAbility to maintain confidentialityCompensation:Salary: $18.00/hr. - $20.00/hrBenefits:Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance ProgramPostal Code: 92392Category (Portal Searching): Administration and ClericalJob Location: US-CA - Victorville