Field Operations Support Assistant (part-time)

Service Corporation International; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Corporation International–Houston location is seeking an administrative associate to support a funeral home, cemetery, or combined facilities. The role involves greeting the public and processing documents with accuracy and compassion.

Responsibilities include handling death certificates, permits, veteran paperwork, memorial orders, payments, and coordination with staff. Requires 1–2 years in an office/ customer-service role and proficiency with MS Office.

Qualifications

• High School diploma or equivalent.
• 1–2 years of office clerical or customer service experience.
• Experience in a fast-paced, professional environment.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Completes required permits and/or certificates.
• Prepares and processes Veteran’s paperwork.
• Orders office supplies and coordinates memorials and related products.
• Processes accounts payable transactions and payments.
• Greets families and responds to inquiries with empathy.
• Maintains confidentiality and professional relationships with stakeholders.
• Assists with obituaries and supports Location Management, Sales and payroll as needed.

Skills

Customer service

Office software

Communication skills

Confidentiality

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.JOB RESPONSIBILITIESPrepares death certificates, prayer cards and related documentsCompletes required permits and or certificatesPrepares and processes Veteran’s PaperworkPrepares marker monument placement paperworkEnsures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rulesPrepares and distributes daily schedules, reports, and documentsReceives and processes payments and contractsCoordinates the ordering of memorials and related products and the control of storage inventory for vaults and markersOrders office suppliesOversees the processing of installation orders to grounds and maintenance departmentsProcesses accounts payable transactionsAssists with the preparation of obituariesAssists Location Management, Sales, Family Service Counselors and payroll as neededActs as backup to ReceptionistGreets family members and friendsCommunicates client family’s needs promptly and accurately to the appropriate staff memberConveys a sense of concern and empathy with client family members at all timesResponds to customer inquiries via telephone, internet and in personMaintains professional and cooperative relationships with county clerk, medical examiner and physiciansMINIMUM REQUIREMENTSEducationHigh School or equivalentExperience1 - 2 years of experience in an office clerical or customer service capacity requiredExperience working in a customer-focused and fast-paced professional environment requiredKnowledge, Skills & AbilitiesWorking knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experienceMS Office Suite experience preferredBasic mathematics skills requiredGood verbal and written communication skillsStrong organizational skills and detail orientedHigh level of compassion and integrityAbility to maintain confidentialityPostal Code: 77081Category (Portal Searching): Administration and ClericalJob Location: US-TX - Houston