Field Operations Support Assistant

Service Corporation International; Newport Beach (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

Health Savings Account

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Voluntary AD&D

401(k) with company match

Employee Assistance Program

Job summary

Service Corporation International in Corona Del Mar, CA seeks a compassionate receptionist/clerical associate to greet the public, manage inquiries, and support funeral home, cemetery, or crematory operations.

Responsibilities include preparing death certificates, processing payments and contracts, coordinating memorial orders, and assisting with obituaries and payroll while maintaining confidentiality and professional client relations.

Qualifications

• 1–2 years of office clerical or customer service experience.
• Ability to maintain confidentiality.
• Strong verbal and written communication skills.
• Compassion and integrity when engaging with client families.
• Experience in a fast-paced professional environment.

Responsibilities

• Greets family members and answers inquiries in person, by phone or online.
• Prepares death certificates, prayer cards and related documents; processes permits/certificates.
• Coordinates memorial orders and manages related product documentation and storage inventory.
• Processes accounts payable and assists with obituaries and payroll as needed.
• Maintains professional relationships with county clerk, medical examiner and physicians.
• Acts as backup to Receptionist and supports Location Management, Sales and Family Service Counselors.

Skills

Customer service

Communication skills

Organizational skills

Confidentiality

Compassion and integrity

Education

High School or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.JOB RESPONSIBILITIESPrepares death certificates, prayer cards and related documentsCompletes required permits and or certificatesPrepares and processes Veteran’s PaperworkPrepares marker monument placement paperworkEnsures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rulesPrepares and distributes daily schedules, reports, and documentsReceives and processes payments and contractsCoordinates the ordering of memorials and related products and the control of storage inventory for vaults and markersOrders office suppliesOversees the processing of installation orders to grounds and maintenance departmentsProcesses accounts payable transactionsAssists with the preparation of obituariesAssists Location Management, Sales, Family Service Counselors and payroll as neededActs as backup to ReceptionistGreets family members and friendsCommunicates client family’s needs promptly and accurately to the appropriate staff memberConveys a sense of concern and empathy with client family members at all timesResponds to customer inquiries via telephone, internet and in personMaintains professional and cooperative relationships with county clerk, medical examiner and physiciansMINIMUM REQUIREMENTSEducationHigh School or equivalentExperience1 - 2 years of experience in an office clerical or customer service capacity requiredExperience working in a customer-focused and fast-paced professional environment requiredKnowledge, Skills & AbilitiesWorking knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experienceMS Office Suite experience preferredBasic mathematics skills requiredGood verbal and written communication skillsStrong organizational skills and detail orientedHigh level of compassion and integrityAbility to maintain confidentialityCompensation:Salary: $22.00/Hr - $25.00/hrBenefits:Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance ProgramPostal Code: 92625Category (Portal Searching): Administration and ClericalJob Location: US-CA - Corona Del Mar