Administrative Assistant

Service Corporation International; Canóvanas (PR); On-site; USD 30,000 - 42,000; Full time

Job summary

Service Corporation International in Canóvanas, PR is seeking a Field Operations Support Assistant to provide administrative and clerical support to our funeral home network. You will greet the public, handle death certificates and related documents, assist with veteran paperwork, process payments and contracts, coordinate memorial orders, and support location management and payroll as needed.

The role requires a high school diploma, 1–2 years in office or customer service, strong communication,

Qualifications

• High school diploma or equivalent required.
• 1–2 years of office clerical or customer service experience required.
• Strong verbal and written communication, and ability to maintain confidentiality.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Completes required permits and or certificates.
• Prepares and processes Veteran’s Paperwork.
• Prepares marker monument placement paperwork.
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules.
• Receives and processes payments and contracts.
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers.
• Assists with the preparation of obituaries.
• Greets family members and friends and conveys a sense of concern and empathy.
• Responds to customer inquiries via telephone, internet and in person.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Confidentiality

Compassion

MS Office

Mathematics

Telephone handling

Education

High School diploma or equivalent

Tools

MS Office Suite

Office equipment

Calculators

Fax machines

Job description

## Field Operations Support AssistantApplylocations: PR - Canovanastime type: Full timeposted on: Posted Todayjob requisition id: Req.165234Our associates celebrate lives. We celebrate our associates.Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.**JOB RESPONSIBILITIES*** Prepares death certificates, prayer cards and related documents* Completes required permits and or certificates* Prepares and processes Veteran’s Paperwork* Prepares marker monument placement paperwork* Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules* Prepares and distributes daily schedules, reports, and documents* Receives and processes payments and contracts* Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers* Orders office supplies* Oversees the processing of installation orders to grounds and maintenance departments* Processes accounts payable transactions* Assists with the preparation of obituaries* Assists Location Management, Sales, Family Service Counselors and payroll as needed* Acts as backup to Receptionist* Greets family members and friends* Communicates client family’s needs promptly and accurately to the appropriate staff member* Conveys a sense of concern and empathy with client family members at all times* Responds to customer inquiries via telephone, internet and in person* Maintains professional and cooperative relationships with county clerk, medical examiner and physicians**MINIMUM REQUIREMENTS****Education*** High School or equivalent**Experience*** 1 - 2 years of experience in an office clerical or customer service capacity required* Experience working in a customer-focused and fast-paced professional environment required**Knowledge, Skills & Abilities*** Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience* MS Office Suite experience preferred* Basic mathematics skills required* Good verbal and written communication skills* Strong organizational skills and detail oriented* High level of compassion and integrity* Ability to maintain confidentialityPostal Code: 00729Category (Portal Searching): OperationsJob Location: US-PR - Canovanas