Field Operations Support Assistant

Service Corporation International; San Juan (PR); On-site; USD 22,000 - 32,000; Full time

Job summary

Service Corporation International seeks an administrative associate to provide clerical support across funeral home, cemetery, and related facilities. You will greet the public, manage documents, process payments, and coordinate memorial orders with attention to accuracy and sensitivity.

Minimum 1–2 years in office clerical or customer service roles is required, with strong MS Office skills and excellent communication.

Qualifications

• High School or equivalent required.
• 1–2 years of office clerical or customer service experience required.
• Experience in a customer-focused, fast-paced professional environment preferred.

Responsibilities

• Prepare death certificates, prayer cards and related documents.
• Complete permits and/or certificates as required.
• Process Veterans paperwork and monument placement paperwork.
• Ensure accurate documentation to support products/services and compliance with regulations.
• Prepare and distribute daily schedules, reports and documents.
• Receive and process payments and contracts.
• Coordinate ordering of memorials and related products and inventory control.
• Order office supplies and oversee installation orders with grounds/maintenance.
• Process accounts payable transactions and assist with obituaries.
• Support Location Management, Sales, Family Service Counselors and payroll as needed.
• Act as receptionist backup; greet family members and respond to inquiries.

Skills

Verbal and written communication

Organizational skills

Compassion and empathy

Confidentiality

MS Office Suite

Education

High School diploma or equivalent

Tools

Computers

Copiers

Printers

Fax machines

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Job Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Minimum Requirements

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 00909

Category (Portal Searching): Operations

Job Location: US-PR - San Juan