Administrative Assistant

Service Corporation International; Carolina (PR); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Corporation International is seeking an administrative assistant to provide clerical support across funeral home, cemetery, and crematory operations in the Carolina region. You will greet families, provide information on services, and ensure smooth processing of documents with empathy.

Responsibilities include preparing death certificates, permits, obituaries, coordinating memorial orders, handling payments, and maintaining schedules.

Qualifications

• 1–2 years of office clerical or customer service experience.
• Experience in a fast-paced, customer-focused environment.
• Strong attention to detail and math skills.
• Ability to maintain confidentiality and show empathy.

Responsibilities

• Prepare death certificates, prayer cards, and related documents.
• Process permits, veteran’s papers, and marker monument paperwork.
• Coordinate orders for memorials and manage vault/marker inventory.
• Greet families and respond to inquiries with empathy and professionalism.
• Maintain daily schedules, reports, and vendor payments.
• Assist with obituaries and support location management, sales, and payroll as needed.

Skills

MS Office

Verbal communication

Written communication

Organizational skills

Confidentiality

Compassion

Education

High School diploma or equivalent

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 00984

Category (Portal Searching): Operations

Job Location: US-PR - Carolina