Field Operations Leader: Client Service & Growth

RNA Rentokil North America; Montana; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Tuition Reimbursement

Health benefits

Vacation days & sick days

Company-paid holidays

401(k) retirement plan

Work-Life Balance

Job summary

Rentokil North America is seeking an Operations Manager to lead a team of specialists, train and develop staff, and help achieve sales and revenue goals while delivering exceptional service to clients.

This role involves routing, client visits, monitoring financial performance, and daily travel within the territory. You must be able to work flexible hours, including early mornings and weekends, and maintain licenses as required.

Qualifications

• Bachelor’s degree preferred; 3–5 years in a management role focusing on customer service.
• Experience in training, mentoring, and coaching service professionals.
• Excellent verbal and written communication skills.
• Experience in a route-oriented, service environment is a plus.
• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations.
• Must possess a valid driver’s license from state of residence.

Responsibilities

• Manage daily operations of specialists with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service, and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly, and yearly reports, as required

Skills

Verbal and written communication

Leadership/people management

Customer service management

Driver's license

Education

Bachelor’s degree

Job description

Rentokil North America is seeking an Operations Manager to lead a team of specialists, train and develop staff, and help achieve sales and revenue goals while delivering exceptional service to clients.

This role involves routing, client visits, monitoring financial performance, and daily travel within the territory. You must be able to work flexible hours, including early mornings and weekends, and maintain licenses as required.