Field Operations Leader | Team Growth & Client Success

Rentokil North America; New Orleans (LA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits starting day 1

Tuition reimbursement

401(k) with company match

Paid vacation and holidays

Work-life balance

Career growth opportunities

Job summary

Rentokil North America is seeking an Operations Manager to train, lead, and develop a team of specialists while driving sales, client loyalty, and service excellence. You will oversee scheduling, route planning, and field operations to optimize efficiency and client outcomes.

The role requires 3–5 years in management with a customer-service focus, excellent communication, and a valid driver’s license. A Bachelor’s degree is preferred, and some travel is expected.

Qualifications

• Bachelor’s degree preferred.
• 3–5 years in a management role with emphasis in customer service.
• Experience in training, mentoring, and coaching service professionals.
• Excellent verbal and written communication skills.
• Previous experience in a route-oriented, service environment is a plus.
• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations.
• Must possess a valid driver’s license from state of residence.

Responsibilities

• Manage daily operations of specialists with the goal of providing superior customer service to our clients.
• Offer direction to staff in all aspects of operations, service, and client care.
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control.
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development.
• Able to work a flexible schedule, including early mornings and weekend work when needed.
• Submit weekly, monthly, and yearly reports, as required.

Skills

Customer service leadership

Verbal communication

Written communication

Licensing knowledge

Education

Bachelor’s degree (preferred)

Job description

Rentokil North America is seeking an Operations Manager to train, lead, and develop a team of specialists while driving sales, client loyalty, and service excellence. You will oversee scheduling, route planning, and field operations to optimize efficiency and client outcomes.

The role requires 3–5 years in management with a customer-service focus, excellent communication, and a valid driver’s license. A Bachelor’s degree is preferred, and some travel is expected.