Field Operations Lead - Transit, Onsite 4-5 Days

Via Transportation, Inc.; Montgomery, Northern (AL, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via Transportation, Inc. in Montgomery, AL is seeking an Operations Manager to lead daily onsite operations, ensuring safe, reliable service for riders and drivers.

This boots-on-the-ground role requires hands-on leadership, real-time problem solving, and close collaboration with city partners and Via teams. You will manage driver relations, oversee scheduling for large coaches, monitor safety, and translate rider feedback into actionable improvements.

Qualifications

• Experience in people management, logistics, or process-oriented work.
• Strong communication and relationship-building skills with drivers, riders, and city partners.
• Ability to work hands-on in the field and solve problems in real time.

Responsibilities

• Run the daily onsite operations to ensure safe, reliable, and accessible transportation for riders.
• Make real-time decisions about fleet, driver supply, and issues; respond quickly to maintain service quality.
• Guide and support drivers, building trust and ensuring they are equipped to deliver great service.
• Turn rider and community feedback into tangible improvements and coordinate with internal teams.

Skills

Operations management

People management

Logistics

Customer service

Data-driven decisions

Field operations

Driver relations

Safety compliance

Job description

Via Transportation, Inc. in Montgomery, AL is seeking an Operations Manager to lead daily onsite operations, ensuring safe, reliable service for riders and drivers.

This boots-on-the-ground role requires hands-on leadership, real-time problem solving, and close collaboration with city partners and Via teams. You will manage driver relations, oversee scheduling for large coaches, monitor safety, and translate rider feedback into actionable improvements.