Field Operations Coach & Onboarding Leader

WM; San Jose (CA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Stock purchase plan

401(k) with company match

Paid vacation, holidays, and personal/

Job summary

WM is seeking a field-focused manager responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers. The role spends most of the day in the field with frontline employees and builds positive relationships across the workforce.

Key duties include daily onboarding support, coaching conversations, safety leadership, and compliance with regulatory records. This role requires travel to customer sites to resolve safety issues and improve operations.

Qualifications

• Onboarding, developing, coaching, mentoring, and performance management of drivers and helpers
• Must have a valid driver’s license and be eligible to work in the U.S.
• Preferred completion of WM Operations Manager Trainee program
• Two years of relevant work experience if you hold a high school diploma

Responsibilities

• Provide tools, instruction, and feedback for frontline duties.
• Meet daily with new frontline employees for onboarding support.
• Provide timely and consistent touchpoints with frontline staff.
• Review best practices to improve daily performance.
• Address improvement opportunities with frontline employees.
• Lead coaching conversations and uphold safety standards.
• Document regulatory records and audit route operation documents.
• Visit customer sites to assess safety issues and propose solutions.

Skills

Leadership

Coaching

Performance management

Onboarding

Education

Associate's Degree (accredited)

High School Diploma (accredited) with 2 years experience

Job description

WM is seeking a field-focused manager responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers. The role spends most of the day in the field with frontline employees and builds positive relationships across the workforce.

Key duties include daily onboarding support, coaching conversations, safety leadership, and compliance with regulatory records. This role requires travel to customer sites to resolve safety issues and improve operations.