Field Operations Coach: Driver Onboarding & Development

WM; Detroit (MI); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

Life insurance

Short-term disability

Stock purchase plan

401(k) match

Paid vacation

Holidays

Personal days

Descripción de la vacante

WM is seeking a Route Manager to lead onboarding, development, coaching, mentoring, and performance management for drivers and helpers. The role emphasizes building strong relationships with frontline employees and spending most of the day in the field supporting operations.

Key duties include daily onboarding touchpoints, safety training, root cause investigations for incidents, and ensuring compliance with regulatory requirements.

Formación

• Associate's Degree or in lieu of a degree.
• High School Diploma (accredited) and two years of relevant work experience.
• Successful completion of the WM Route Manager Trainee program.
• Must be at least 18 years of age.
• Legally eligible to work in the country where the position is located.
• Driver's License required upon hire.

Responsabilidades

• Onboarding: Ensure new frontline employees have tools, instruction, and feedback for successful daily duties.
• Meet with new frontline employees daily to ensure consistent communication and onboarding support.
• Developing: Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance.
• Focus on understanding and progress of frontline employee career goals.
• Coaching: Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success.
• Mentoring: Lead by example to ensure safety practices are paramount with each employee.
• Teaching and developing an understanding of the WM Way.
• Performance Management: Conduct root-cause investigations for injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (DVIRs, driver time, attendance, open tickets).
• Visits customers and sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Educación

Associate's Degree or in lieu of a degree

High School Diploma (accredited) and two (2) years of relevant work experience

WM Route Manager Trainee program

Legally eligible to work in the country where the position is located

Driver's License

Descripción del empleo

WM is seeking a Route Manager to lead onboarding, development, coaching, mentoring, and performance management for drivers and helpers. The role emphasizes building strong relationships with frontline employees and spending most of the day in the field supporting operations.

Key duties include daily onboarding touchpoints, safety training, root cause investigations for incidents, and ensuring compliance with regulatory requirements.