Field Network Install & Support Technician

Ledcor Group; Honolulu (HI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive total rewards package

Job summary

Ledcor Technical Services in Honolulu, Hawaii is seeking a Field Operations Technician to install, repair, configure, and test MACD on Nokia, Infinera, and Ciena hardware. You will support customer internet, voice and data services with a focus on reliability and safety.

You will work in the field with a company vehicle, traveling to client sites and collaborating with teams to resolve issues promptly. A technical degree is preferred and strong Microsoft Office skills are required.

Qualifications

• 5+ years of telecommunications, business installation and service experience.
• Positive, customer-focused attitude with integrity, empathy, and sincerity.
• Degree or diploma from a technical college preferred.
• Strong knowledge of Microsoft Office suite.
• Experience working in the field independently in a dynamic environment.
• Clear and efficient verbal and written communication skills.

Responsibilities

• Deliver a highquality, customerfocused service experience to every client
• Resolve customer issues calmly and professionally using effective deescalation techniques
• Perform onsite installation and repair of internet services, copper and fiber cabling, demarc extensions, and rackmounted networking equipment
• Diagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity
• Follow Ledcor's safety standards and ensure proper use of vehicles, tools, and equipment at all times

Skills

Customer service

Field operations

Telecommunications

Safety compliance

Communication

Education

Technical college degree

Tools

Nokia equipment

Infinera equipment

Ciena equipment

OTDR testing

Job description

Ledcor Technical Services in Honolulu, Hawaii is seeking a Field Operations Technician to install, repair, configure, and test MACD on Nokia, Infinera, and Ciena hardware. You will support customer internet, voice and data services with a focus on reliability and safety.

You will work in the field with a company vehicle, traveling to client sites and collaborating with teams to resolve issues promptly. A technical degree is preferred and strong Microsoft Office skills are required.