Field Metering & Customer Service Specialist

American States Water Company; San Dimas (CA); Híbrido; USD 78.071.000 - 124.764.000; Jornada completa

Descripción de la vacante

Golden State Water Company is seeking a Field Customer Service Specialist in San Dimas, CA. The role focuses on resolving field customer service requests, meter reading issues, and ensuring accurate billing across CC&B and related systems.

Responsibilities include supporting the Field Customer Service Supervisor, reviewing meter read exceptions, training CSA staff, and coordinating with vendors for meter testing and replacements. Requires strong detail-orientation and communication skills.

Formación

• High School Diploma or equivalent required; an Associates degree preferred.
• Five years’ experience in field operations or customer service with meter-to-cash processes or related systems.
• Knowledge of meter reading, field operations and related business systems is essential.

Responsabilidades

• Provide day-to-day support to Field Customer Service Supervisor in training and adherence to meter reading schedules.
• Review meter read exceptions and field activity backlogs for timely resolution.
• Validate completion of daily meter read related worklists and ensure CC&B updates.
• Research and resolve meter discrepancies affecting billing; add new meters to CC&B inventory.
• Perform quality checks and testing for customer service application fixes and updates.

Conocimientos

Meter reading

Field operations

Customer service

Time management

Communication

Analytical thinking

Educación

High School Diploma or equivalent

Associates Degree in Business Administration or related field preferred

Herramientas

Excel

Word

PowerPoint

Access

Descripción del empleo

Golden State Water Company is seeking a Field Customer Service Specialist in San Dimas, CA. The role focuses on resolving field customer service requests, meter reading issues, and ensuring accurate billing across CC&B and related systems.

Responsibilities include supporting the Field Customer Service Supervisor, reviewing meter read exceptions, training CSA staff, and coordinating with vendors for meter testing and replacements. Requires strong detail-orientation and communication skills.