Field Customer Service Leader – Meter-to-Cash Ops

American States Water Company; San Dimas (CA); Hybrid; USD 98,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) retirement plan

Paid holidays

Job summary

Golden State Water Company in San Dimas, CA is seeking a Field Customer Service Supervisor (92.26) to oversee meter-to-cash activities, supervise field staff, and drive service quality improvements. You will lead process improvements, analyze performance metrics, ensure regulatory compliance, and coordinate with CSA, CSC, and management to deliver reliable water service.

This role requires a strong background in water operations, leadership, and excellent communication, with a focus on customer

Qualifications

• Ten years of progressive water industry experience, including five years in field customer service.
• Water supply and distribution knowledge is desirable.
• Ability to manage complex projects and write clearly.

Responsibilities

• Identifies opportunities for process improvements across the organization.
• Analyzes business processes and assesses feasibility of new solutions.
• Supervises Field Customer Service Specialists and CSC Associates.
• Monitors field performance, analyzes route status and completion priorities.
• Delivers field customer service training and supports QA activities.
• Ensures compliance with regulations and company policies.

Skills

Water industry experience

Field customer service

Regulatory compliance

Data analysis

Leadership

Education

High school diploma or equivalent

Bachelor’s Degree preferred

Tools

Basic PC applications

Job description

Golden State Water Company in San Dimas, CA is seeking a Field Customer Service Supervisor (92.26) to oversee meter-to-cash activities, supervise field staff, and drive service quality improvements. You will lead process improvements, analyze performance metrics, ensure regulatory compliance, and coordinate with CSA, CSC, and management to deliver reliable water service.

This role requires a strong background in water operations, leadership, and excellent communication, with a focus on customer