Field Customer Service Lead – Water Utilities

Golden State Water Company; San Dimas (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid vacation

401(k) retirement plan

Life insurance

Health savings account

Paid holidays

Job summary

Golden State Water Company is seeking a Field Customer Service Supervisor to oversee CSA activities, improve field processes, and ensure compliance with regulatory standards. You will lead a team of Field Customer Service Specialists, analyze performance data, and drive operational efficiency across meter-to-cash processes.

The role requires ten years in the water industry, five years in senior field customer service, and a valid California driver’s license, with a Bachelor’s degree preferred.

Qualifications

• Ten years of progressive water industry experience, including five years in field customer service.
• Bachelor’s degree preferred.
• Valid California driver’s license.

Responsibilities

• Identify opportunities for process improvements across CSA and field operations.
• Supervise Field Customer Service Specialists and CSC Associates.
• Analyze field performance metrics and implement improvements.
• Ensure compliance with company policies and regulatory standards.

Skills

Water industry experience

Leadership

Data analysis

Project management

Regulatory compliance

Education

Bachelor's degree preferred

Job description

Golden State Water Company is seeking a Field Customer Service Supervisor to oversee CSA activities, improve field processes, and ensure compliance with regulatory standards. You will lead a team of Field Customer Service Specialists, analyze performance data, and drive operational efficiency across meter-to-cash processes.

The role requires ten years in the water industry, five years in senior field customer service, and a valid California driver’s license, with a Bachelor’s degree preferred.