Multichannel Customer Care Associate

American States Water Company; San Dimas (CA); Hybrid; USD 66,706,000 - 107,051,000; Full time

Job summary

Golden State Water Company in San Dimas, CA seeks a Customer Service Center Associate to handle inquiries across channels, maintain CIS records, and support online self-service and payments. The role involves meter reading coordination, field support, and ensuring accuracy in customer data and service requests.

You will work with cloud meter reading tools, assist customers with billing portals, and help monitor KPI and performance metrics while providing courteous, compliant service.

Qualifications

• Respond to customer inquiries and service requests across multiple channels.
• Research and access customer records in the CIS to resolve discrepancies.
• Assist customers with online self-service and payment portals.
• Navigate and support cloud-based meter reading and smart device systems.

Responsibilities

• Respond professionally to customer inquiries via multiple channels.
• Create and access customer records and resolve discrepancies in CIS.
• Assist customers with online self-service and payment portals.
• Monitor meter reading routes and assist with cloud software and devices.

Skills

Customer service

CIS system

Microsoft Office

Written and verbal communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

CIS

MWM

Job description

Golden State Water Company in San Dimas, CA seeks a Customer Service Center Associate to handle inquiries across channels, maintain CIS records, and support online self-service and payments. The role involves meter reading coordination, field support, and ensuring accuracy in customer data and service requests.

You will work with cloud meter reading tools, assist customers with billing portals, and help monitor KPI and performance metrics while providing courteous, compliant service.