Field IT Deployment Technician - Remote/Travel-Heavy

GovCIO; Hartford (CT); Remote; USD 115,000 - 130,000; Full time

Job summary

GovCIO is seeking a Field Support Technician to provide remote and on-site IT deployment, integration, and sustainment for the Air National Guard’s modernized infrastructure across CONUS. The role involves hands-on installation, configuration, troubleshooting, and maintenance of systems, with more than 50% travel.

The position supports standardized hardware, software, and network solutions to improve cybersecurity, reliability, and mission readiness.

Qualifications

• DoD 8140 Level II certification (Security+ CE, CCNA-Security, CySA+, CND)
• Working knowledge of enterprise hardware platforms and common networking technologies.
• Ability to interpret engineering documentation, technical drawings, wiring diagrams, and installation procedures.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Excellent communication and customer service skills with the ability to support technical and non-technical users.
• Ability to lift equipment (up to 50 pounds), work in equipment rooms, and perform physical installation activities.
• Ability to travel more than 50% in support of nationwide deployment activities.

Responsibilities

• Assembles, installs and configures systems and equipment in accordance with site assessments and schematics.
• Completes system programming and optimization as part of the installation process.
• Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
• Provides on-site end-user training on system operation, maintenance and limited troubleshooting.
• Travels frequently to customer sites and performs field technician service duties as assigned.
• Tests, trains and fields support to customers regarding technical aspects of designated systems and services.
• Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.
• Reviews system and network configurations to ensure successful implementation of services into production.
• Partners with developers and engineers to reduce re-occurring incidents.

Skills

Secret clearance

DoD 8140 Level II

Networking knowledge

Troubleshooting

Communication skills

Travel over 50%

Education

High School with 9+ years experience

Tools

Active Directory

Microsoft 365

Virtualization

ServiceNow ITSM

STIGs

Job description

GovCIO is seeking a Field Support Technician to provide remote and on-site IT deployment, integration, and sustainment for the Air National Guard’s modernized infrastructure across CONUS. The role involves hands-on installation, configuration, troubleshooting, and maintenance of systems, with more than 50% travel.

The position supports standardized hardware, software, and network solutions to improve cybersecurity, reliability, and mission readiness.