Field IT Technician — Enterprise & Onsite Support

Johnson Controls, Inc.; Milwaukee (WI); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Benefits package

Training opportunities

Collaborative team

Job summary

Johnson Controls, Inc. is hiring Field IT Specialists to provide connectivity, hardware/software support, and incident resolution across the Milwaukee region. You will participate in Enterprise and BU projects and manage asset lifecycles for a broad IT footprint.

The role requires strong communication, customer service skills, and the ability to work independently. On-site work in Milwaukee with opportunities for cross-training and a collaborative team environment.

Qualifications

• Degree in Computer Science or related field is preferred, or equivalent experience.
• 5 years of IT Support experience is preferred.
• Industry certifications (MCITP, MCTS, ISP, CompTIA A+; Network+, Security+) are highly preferred.
• Excellent written and verbal communication skills.
• Strong customer service skills and ability to work with internal customers.

Responsibilities

• Provide IT support including connectivity, hardware/software, and incident resolution across region.
• Support Enterprise and BU projects and initiatives.
• Install hardware and provide ongoing support (PCs, tablets, printers, mobility devices).
• Support software and local infrastructure (server, network, VOIP).
• Assist in identifying and delivering Enterprise and BU project demand.
• Provide Field IT Services regionally and onsite.
• Manage PC lifecycle and asset management tasks.
• Support Identity and Access Management requests and security compliance.
• Assist with audit tasks and vendor management as needed.
• Travel for field visits as required.
• Serve as IT escalation point when Service Desk cannot resolve issues.
• Deliver Field IT Services per SLT using JCI service tools.
• Proactively communicate updates to customers.
• Provide differentiated SLAs for customer requests.

Skills

Excellent communication

Customer service

Team player

Independent worker

Education

Degree in Computer Science or related field

Tools

MCITP

MCTS

ISP

CompTIA A+

CompTIA Network+

CompTIA Security+

Job description

Johnson Controls, Inc. is hiring Field IT Specialists to provide connectivity, hardware/software support, and incident resolution across the Milwaukee region. You will participate in Enterprise and BU projects and manage asset lifecycles for a broad IT footprint.

The role requires strong communication, customer service skills, and the ability to work independently. On-site work in Milwaukee with opportunities for cross-training and a collaborative team environment.