Field IT Operations Engineer - Endpoint & Support

Johnson Controls; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

401K plan

Medical, dental and vision coverage

On the job training

Team collaboration

Safety focus

Job summary

Johnson Controls, a global leader in building technology, seeks a Field IT professional to provide hardware and software support, endpoint security, and incident resolution across North Carolina facilities.

You will assist with IT project delivery, manage local infrastructure, coordinate with vendors, and deliver on-site support with a focus on reliability and customer service. Travel to satellite offices may be required; a strong safety culture is emphasized and benefits are offered.

Responsibilities

• Install, configure, and support hardware including PCs, tablets, mobile devices, printers, and specialized equipment.
• Provide software installation, configuration, and troubleshooting support.
• Perform endpoint vulnerability remediation in alignment with security standards.
• Support Enterprise and Business Unit (BU) project demand, including both planned and unplanned initiatives.
• Deliver Tech Hut / walk-up IT support services.
• Manage PC lifecycle activities including provisioning, refresh, disposal, and asset management tasks.
• Provide local infrastructure support for servers, network equipment, and VOIP systems.
• Deliver on-site Smart Hands support and act as liaison with third-party vendors and internal IT support teams.
• Perform local mobile device administration.
• Support IT procurement processes for hardware and related services.
• Manage access permissions including network share access.
• Ensure local IT security compliance including communications room setup, maintenance, and access control.
• Assist compliance and audit teams with required IT audit activities.
• Provide satellite office IT support, including travel as required.
• Manage and coordinate IT vendors at the site or regional level.
• Hours of support will vary.

Job description

Johnson Controls, a global leader in building technology, seeks a Field IT professional to provide hardware and software support, endpoint security, and incident resolution across North Carolina facilities.

You will assist with IT project delivery, manage local infrastructure, coordinate with vendors, and deliver on-site support with a focus on reliability and customer service. Travel to satellite offices may be required; a strong safety culture is emphasized and benefits are offered.