Field IT Operations Engineer - Endpoint & Site Support

Johnson Controls, Inc.; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits package

On-the-job/cross training

Encouraging and collaborative team

Zero Harm safety

Job summary

Johnson Controls, a global leader in building technology and energy efficiency, seeks a Field IT Support Specialist in Raleigh, NC. You will deliver connectivity, hardware and software support, and end-to-end incident resolution for Enterprise and BU projects, ensuring smooth IT operations on site.

Responsibilities include PC and device provisioning, software installs, security remediation, asset management, VOIP and server support, vendor coordination, and travel to satellite offices as needed.

Responsibilities

• Install, configure, and support hardware including PCs, tablets, mobile devices, printers, and specialized equipment.
• Provide software installation, configuration, and troubleshooting support.
• Perform endpoint vulnerability remediation in alignment with security standards.
• Support Enterprise and Business Unit (BU) project demand, including both planned and unplanned initiatives.
• Deliver Tech Hut / walk-up IT support services.
• Manage PC lifecycle activities including provisioning, refresh, disposal, and asset management tasks.
• Provide local infrastructure support for servers, network equipment, and VOIP systems.
• Deliver on-site Smart Hands support and act as liaison with third-party vendors and internal IT support teams.
• Perform local mobile device administration.
• Support IT procurement processes for hardware and related services.
• Manage access permissions including network share access.
• Ensure local IT security compliance including communications room setup, maintenance, and access control.
• Assist compliance and audit teams with required IT audit activities.Provide satellite office IT support, including travel as required.
• Manage and coordinate IT vendors at the site or regional level.
• Hours of support will vary.

Job description

Johnson Controls, a global leader in building technology and energy efficiency, seeks a Field IT Support Specialist in Raleigh, NC. You will deliver connectivity, hardware and software support, and end-to-end incident resolution for Enterprise and BU projects, ensuring smooth IT operations on site.

Responsibilities include PC and device provisioning, software installs, security remediation, asset management, VOIP and server support, vendor coordination, and travel to satellite offices as needed.