Field IT Operations Engineer: End-User & Infrastructure

Johnson Controls, Inc.; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Benefits package

On-the-job training

Collaborative environment

Zero Harm safety

Job summary

Johnson Controls, Inc. is seeking an IT Support professional to deliver a range of information technology services at the Kansas City site. You will install and support hardware and software, manage endpoint security, and assist in delivering IT projects for the Enterprise and BU units.

Responsibilities include on-site support, vendor liaison, PC lifecycle tasks, and local infrastructure support. The role requires hands-on technical ability and a focus on security compliance, with travel for

Responsibilities

• Install, configure, and support hardware including PCs, tablets, mobile devices, printers, and specialized equipment.
• Provide software installation, configuration, and troubleshooting support.
• Perform endpoint vulnerability remediation in alignment with security standards.
• Support Enterprise and Business Unit (BU) project demand, including both planned and unplanned initiatives.
• Deliver Tech Hut / walk-up IT support services.
• Manage PC lifecycle activities including provisioning, refresh, disposal, and asset management tasks.
• Provide local infrastructure support for servers, network equipment, and VOIP systems.
• Deliver on-site Smart Hands support and act as liaison with third-party vendors and internal IT support teams.
• Perform local mobile device administration.
• Support IT procurement processes for hardware and related services.
• Manage access permissions including network share access.
• Ensure local IT security compliance including communications room setup, maintenance, and access control.
• Assist compliance and audit teams with required IT audit activities.Provide satellite office IT support, including travel as required.
• Manage and coordinate IT vendors at the site or regional level.
• Hours of support will vary.

Job description

Johnson Controls, Inc. is seeking an IT Support professional to deliver a range of information technology services at the Kansas City site. You will install and support hardware and software, manage endpoint security, and assist in delivering IT projects for the Enterprise and BU units.

Responsibilities include on-site support, vendor liaison, PC lifecycle tasks, and local infrastructure support. The role requires hands-on technical ability and a focus on security compliance, with travel for