Field IT Operations Engineer – End-User Tech & Support

YDU JC Air Cond & Ref Inc.- Dubai; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Benefits package

On-the-job training

Collaborative environment

Zero Harm policy

Job summary

Johnson Controls, a global leader in building technologies, seeks an IT Support role in Raleigh to deliver end-to-end field IT services. You will install and support hardware and software, manage devices, and enable secure, compliant operations across local sites.

You will assist in project delivery for Enterprise and BU initiatives, coordinate with vendors, and provide on-site and remote support as needed. A strong customer focus and proactive incident handling are essential.

Qualifications

• Provides IT support across connectivity, hardware and software, and end-to-end incident resolution.
• Supports delivery of Enterprise and BU projects and initiatives.

Responsibilities

• Install, configure, and support hardware including PCs, tablets, mobile devices, printers, and specialized equipment.
• Provide software installation, configuration, and troubleshooting support.
• Perform endpoint vulnerability remediation in alignment with security standards.
• Support Enterprise and BU project demand, including planned and unplanned initiatives.
• Deliver Tech Hut / walk-up IT support services.
• Manage PC lifecycle activities including provisioning, refresh, disposal, and asset management tasks.
• Provide local infrastructure support for servers, network equipment, and VOIP systems.
• Deliver on-site Smart Hands support and liaise with vendors and internal IT teams.
• Perform local mobile device administration.
• Support IT procurement processes for hardware and related services.
• Manage access permissions including network share access.
• Ensure local IT security compliance including communications room setup and access control.
• Assist compliance and audit teams with IT audit activities.
• Provide satellite office IT support, including travel as required.
• Manage and coordinate IT vendors at the site or regional level.

Skills

IT support

End-user support

Hardware support

Software installation

Security compliance

Vendor coordination

VOIP systems

Mobile device management

Tools

Service Management toolset

VOIP systems

Job description

Johnson Controls, a global leader in building technologies, seeks an IT Support role in Raleigh to deliver end-to-end field IT services. You will install and support hardware and software, manage devices, and enable secure, compliant operations across local sites.

You will assist in project delivery for Enterprise and BU initiatives, coordinate with vendors, and provide on-site and remote support as needed. A strong customer focus and proactive incident handling are essential.