Field IT Support Technician — On-Site & On-Call

Intellectt Inc; City of Syracuse (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Intellectt Inc in Syracuse, NY, is seeking a skilled IT Support Specialist to deliver technical support to desktop PCs, laptops, tablets, and other devices. The role includes providing excellent customer service and managing service requests effectively.

The ideal candidate should possess strong technical skills in Microsoft Windows 11, Office 365, and have excellent communication abilities. This position offers opportunities for professional growth in a dynamic environment.

Qualifications

• Experience with Microsoft Windows 11, Office 365, and legacy systems.
• Familiarity with Azure and Intune administration.
• Proficient communication skills in English or local language.

Responsibilities

• Provide Deskside / OSS / FSO technical support for various devices.
• Troubleshoot and resolve software and OS issues.
• Perform asset inventory and end user training.

Skills

Strong technical skills in Microsoft Windows 11 and legacy versions

Administration experience of Azure

Effective communication in English

Basic workings of LAN technologies

Support for video conferencing equipment

Tools

Microsoft Office 365

Teams

Service Now

Job description

Intellectt Inc in Syracuse, NY, is seeking a skilled IT Support Specialist to deliver technical support to desktop PCs, laptops, tablets, and other devices. The role includes providing excellent customer service and managing service requests effectively.

The ideal candidate should possess strong technical skills in Microsoft Windows 11, Office 365, and have excellent communication abilities. This position offers opportunities for professional growth in a dynamic environment.