IT Support Specialist

NPAworldwide; City of Syracuse (NY); On-site; USD 34,000 - 38,000; Full time

Job summary

NPAworldwide in Syracuse, NY is seeking an IT Support Specialist for an on-site, full-time role. You will provide hands-on hardware and software support across units, resolve tickets, deploy devices, and assist with VPNs and enterprise apps.

Required: associate degree or higher in a tech field and at least 2 years of experience; strong communication; ability to work independently. No sponsorship; local candidates preferred.

Qualifications

• Associates degree or higher in a technology-related field.
• Minimum of 2 years of experience supporting computer systems.
• Proficiency with Windows-based systems, networking, VPNs, mobile devices, and enterprise software.
• Experience with system scripting and configuration tools.
• Relevant IT certifications (CompTIA, Microsoft, etc.) are a plus.
• Strong problem-solving and communication skills.
• Organized, detail-oriented, able to work independently and with others.
• Must pass drug screening and background checks; valid driver's license.

Responsibilities

• Respond to support tickets and user inquiries via helpdesk.
• Manage end-user devices: desktops, laptops, tablets, peripherals, POS.
• Maintain inventory and ensure timely delivery of tech requests.
• Support deployment and maintenance of enterprise applications.
• Configure and troubleshoot VPNs, phone systems, and remote work tech.
• Create documentation and deploy updates via scripting.
• Participate in on-call rotation for after-hours support.

Skills

Windows OS

Networking

VPNs

Mobile devices

Enterprise software

Scripting tools

Troubleshooting

Communication

Organization

Education

Associate degree or higher in technology

Tools

Scripting tools

Configuration tools

Enterprise software tools

Job description

Job Description

Please no 3rd parties or C2C. Must be a US Permanent Resident or Citizen. We are unable to sponsor currently.

Job Title: IT Support Specialist
Location: Syracuse, NY (On-site)
Job Type: Full-time, direct hire
Salary Range: $25/hr $27.50/hr depending on experience

About the Role

We are seeking an IT Support Specialist to provide technical support for end-user hardware and software across various business units. Operating under general supervision, the successful candidate will apply their professional expertise and sound judgment to ensure timely and effective resolution of technical issues. This is a hands-on,in-person role based in the East Syracuse, NY area and does not offer remote work flexibility.

Key Responsibilities

• Respond promptly to support tickets and user inquiries via the internal helpdesk system
• Manage procurement, configuration, maintenance, and repair of end-user devices including:
• Desktop and laptop computers, tablets, and peripherals
• POS (Point of Sale) systems
• Mobile handheld devices, printers, phones, and hotspot units
• Maintain equipment inventory and ensure timely delivery for technology requests
• Support deployment and maintenance of enterprise applications
• Configure and troubleshoot VPNs, virtual phone systems, and remote work technologies

Ensure Compliance With IT Standards Around

• Asset management
• Encryption protocols
• Malware prevention
• Multi-factor authentication
• System/software patching
• Analyze system data to verify adherence to organizational standards
• Create and maintain documentation for IT processes and configurations
• Use scripting tools to deploy updates and configurations across systems
• Participate in an on-call rotation for after-hours technical support
• Complete all required training and certifications
• Perform additional duties as assigned

Qualifications

• Education: Associates degree or higher in a technology-related field
• Experience: Minimum of 2 years of experience supporting computer systems and related technologies
• Technical Skills: Proficiency with Windows-based systems, networking, VPNs, mobile device support, and enterprise software
• Technical Skills: Experience with system scripting and configuration tools
• Certifications: Relevant IT certifications are a plus (CompTIA, Microsoft, etc.)
• Soft Skills: Strong problem-solving and troubleshooting abilities
• Soft Skills: Excellent verbal and written communication skills
• Soft Skills: Organized and detail-oriented
• Soft Skills: Ability to work independently and collaboratively
• Other Requirements: Must pass a drug screening
• Other Requirements: Subject to ongoing background and compliance checks
• Other Requirements: Valid drivers license required

Why Join Us?

Join a supportive and growing IT team where your contributions directly impact operations across multiple business units. Enjoy a collaborative culture, opportunities for skill development, and the stability of a full-time, direct hire position.

ISSI Technology Professionals celebrates diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.