Remote & On-Site IT Support Specialist

Intellect Solutions LLC

Rockville, Northern (MD, KY)

Hybrid

USD 42,000 - 58,000

Full time

14 days+

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Job summary

Intellect Solutions LLC in Rockville, MD is seeking an entry to mid-level IT Support specialist. You will handle customer service and desktop support across Windows and MacOS, support mobile devices, and assist with incident resolution and ticket documentation.

The role covers setup, maintenance, and upgrade of equipment, collaboration with the team, and proactive user guidance to improve technical usage. Experience with Active Directory and Microsoft 365 is a plus.

Qualifications

1+ years of customer service experience.
1 to 3 years exp. with Windows 10.
0 to 1 years exp. with Macintosh operating systems.
0 to 1 years exp. with Network and re-imaging workstations.

Responsibilities

Customer Support – Provide prompt, knowledgeable, and professional customer support to our customer base.
Desktop Support - Provide technical support on software, hardware, and operating systems (Windows and MacOS).
Mobile Device Support – Support managed mobile devices on iOS and Android.
Provide technical support to end-users by troubleshooting software and hardware issues, providing guidance on proper usage, and identifying areas of improvement.
Install, maintain, and upgrade equipment, hardware, and software.
Collaborate with other members of the technical support teams.
Communicate effectively with users to gather information and identify and resolve problems.
Respond to incident and request tickets in a timely fashion and document all activity related to a ticket.
Workstation: Schedule, setup and breakdown.