On-Call IT Support Technician (Remote & On-Site)

Oneida Health; City of Oneida (NY); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Oneida Health in New York seeks a Tech Support professional to assist users with computer issues, remotely or on-site. You will install and maintain PCs, troubleshoot network problems, and support voice/telephony equipment.

The role requires Windows Server and TCP/IP knowledge, 3+ years of experience, and strong problem-solving. On-call after hours and documentation of configurations are expected.

Qualifications

• 3+ years of tech support experience.
• Associate's degree or equivalent.
• Experience in health clinic or hospital environment.
• Knowledge of Windows Server, TCP/IP, and Windows OS.
• Technical writing and documentation skills.
• Ability to manage multiple priorities independently.

Responsibilities

• Install hardware and peripherals per specs.
• Consult with staff to determine hardware needs.
• Respond to inquiries and requests for assistance.
• Prioritize service delivery.
• Repair PCs and related equipment; instruct users.
• Recommend hardware for various systems.
• Test and monitor software and hardware for effectiveness.
• Plan network installations and voice/data networks.
• Document network configurations and cabling.
• Maintain rapport with customers regarding NEC/Shortel equipment.
• Pursue ongoing technical education related to NEC/Shortel equipment.

Skills

Windows Server

TCP/IP

Desktop hardware

Education

Associate's degree or equivalent

Tools

Printer networking

Job description

Oneida Health in New York seeks a Tech Support professional to assist users with computer issues, remotely or on-site. You will install and maintain PCs, troubleshoot network problems, and support voice/telephony equipment.

The role requires Windows Server and TCP/IP knowledge, 3+ years of experience, and strong problem-solving. On-call after hours and documentation of configurations are expected.