Field IT Support Technician Information Technology Vallejo, CA

REYNOLDS & REYNOLDS CO; Vallejo (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Company vehicle

Paid holidays

Vacation and sick days

Job summary

REYNOLDS & REYNOLDS CO is seeking a Field IT Support Technician to perform onsite installation and maintenance on computer equipment, printers, and Key Control devices. A company vehicle is provided to travel to customer sites, with duties including inventory control and documenting work in our service tracking system.

The role requires 1+ years of hardware/networking experience, a technical associate degree or equivalent, and the ability to lift 50 pounds.

Qualifications

• Technical associates degree or equivalent work experience.
• 1+ years of technical experience in hardware and networking.
• Must be able to lift at least 50 pounds.
• Must have a valid driver's license with clean record and no major violations.

Responsibilities

• Install and service computer equipment, printers, and Key Control devices onsite.
• Maintain inventory of repair parts and update service records.
• Travel to customer sites using company vehicle; occasionally stay overnight.
• Document work in the service tracking system.

Skills

Hardware experience

Networking basics

Customer service

Communication skills

Willing to travel

Education

Technical associates degree

Tools

A+ certification

Network+ certification

Job description

As a Field IT Support Technician, you will perform onsite installation and maintenance support on a variety of computer equipment, printers, and specialized Key Control equipment. Each technician is provided with a company vehicle that will be used to travel to our customer sites. Other duties include maintaining an inventory of repair parts and documenting your work through our service tracking system.

Hardware you will be working with

• Application Servers
• PC’s
• Cabling
• Switches
• Printers
• Routers
• Fiber Converters
• Scanners

Training

You will have an assigned territory and will attend a paid training program in College Station, Texas. The training is primarily a hands-on familiarization course of the equipment at customer sites and will also teach our policies and procedures.

Requirements

• Technical associates degree or equivalent work experience
• 1+ years of technical experience (hardware/networking)
• Must be able to lift at least 50 pounds on a consistent basis
• Must be able to attend a paid training class in Texas
• Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Good communication skills
• Customer service experience
• A+ and/or Network+ certified is a plus
• Ability to travel, with overnight hotel stays, up to 25%

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company vehicle for work purposes
• Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Technical associates degree or equivalent work experience. 1+ years of technical experience (hardware/networking). Must be able to lift at least 50 pounds on a consistent basis. Must be able to attend a paid training class in Texas. Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years. Good communication skills. Customer service experience. A+ and/or Network+ certified is a plus. Ability to travel, with overnight hotel stays, up to 25%