Field IT Support Technician Information Technology Boston, MA

REYNOLDS & REYNOLDS CO; Boston (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with up to 6% matching

Company vehicle for work purposes

Paid holidays, vacation and sick days

Job summary

REYNOLDS & REYNOLDS CO in Boston seeks a Field IT Support Technician to provide onsite installation and maintenance support for a variety of equipment including computers and printers. Technicians will use a company vehicle to travel to customer sites, maintain repair part inventories, and document their work.

The position requires a technical associate’s degree or equivalent experience, good communication skills, and a clean driving record. Benefits include medical coverage, 401(k) matching, and paid holidays.

Qualifications

• 1+ years of technical experience involving hardware and networking.
• Must be able to lift at least 50 pounds consistently.
• Valid driver's license with a clean record.

Responsibilities

• Perform onsite installation and maintenance of computer equipment.
• Maintain an inventory of repair parts and document work.
• Travel to customer sites using a company vehicle.

Skills

Technical experience (hardware/networking)

Good communication skills

Customer service experience

A+ and/or Network+ certification

Education

Technical associate’s degree or equivalent work experience

Tools

PCs

Printers

Routers

Switches

Application Servers

Fiber Converters

Cabling

Scanners

Job description

Job Description

As a Field IT Support Technician, you will perform onsite installation and maintenance support on a variety of computer equipment, printers, and specialized Key Control equipment. Each technician is provided with a company vehicle that will be used to travel to our customer sites. Other duties include maintaining an inventory of repair parts and documenting your work through our service tracking system.

Some of the hardware you will be working with is as follows:

• Application Servers
• PC’s
• Cabling
• Switches
• Printers
• Routers
• Fiber Converters
• Scanners

#LI-Remote

Training

You will have an assigned territory and will attend a paid training program in College Station, Texas. The training is primarily a hands‑on familiarization course of the equipment at customer sites and will also teach our policies and procedures.

Requirements

• Technical associate’s degree or equivalent work experience
• 1+ years of technical experience (hardware/networking)
• Must be able to lift at least 50 pounds on a consistent basis
• Must be able to attend a paid training class in Texas
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Good communication skills
• Customer service experience
• A+ and/or Network+ certified is a plus
• Ability to travel, with hotel stays, up to 10% of the time

Benefits

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company vehicle for work purposes
• Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal‑opportunity employer.